See all ASOS questions. Asos denied that their app automatically signs off the account. Bought 3 dresses. Overall just a terrible company and customer service. Your email: Have ordered a few items with Asos and haven't had any problems with them, fast delivery and true to whats pictured on website. Livechat Customer service told me to wait till 1st March. Shocking customer service and quality The worst customer service ever. He was showing me how much I bored him and That he did not have time for me.
Will never buy from these dodgy people ever again. After contacting customer service and about 20 emails forward and back after 20 days and providing the tracking i was able to receive my refund. Your trust is our top concern. Wrong product twice and such as hassle Purchased a one-piece swimsuit but instead received a two piece swimsuit completely different.
So after 6 months and about 10 orders let me say that the Premier Delivery Service is a complete rip off. Such a hassle and a waste of time and in the end i didn't get my product. Some locations will require you to pay for the postage so why not try our shipping calculator?
Change your Language, Currency and Measurement Preferences. It can take up to 7 days excluding weekends and bank holidays for your items to reach ASOS. All goods will be inspected on return and are the responsibility of the customers until they reach ASOS so ensure it's packed up properly. Search "Collectplus" in the app store or google play.
If you ask them where the order is they always reply with the same answer. And free shipping from 31.
The worst customer service ever. Its not worth the money or the frustration of trying to track down your delivery. Make sure to hold on to your receipt so that you can keep track of your items. The shopkeeper will scan your parcel and you will be given a receipt as proof of postage.
You can return an item within 28 days of receiving your original order to get a refund.
When I talked to customer service on their chat line, I was spoken to very rudely and hung up on. Very disappointed. You can drop off at ANY of our 7,000 local stores, open early til' late, 7 days a week.