What does comcast service protection plan cover

If you deactivate your line of service, your device is no longer covered by the Xfinity Mobile Protection Plan.

Comcast is being sued by a state attorney general for selling “near-worthless” service plans

My Account. Customers who have purchased a new phone from Xfinity Mobile. The service plans do not cover repairs of wire concealed within walls or "wall-fished". Bring Your iPhone. Comcast did not require customers to sign any agreement or confirm that they read the service plan terms and conditions before subscribing, and Comcast doesn't train or require its sales reps to send a copy of the terms and conditions to customers, the lawsuit said.

what does comcast service protection plan cover

Ferguson's suit seeks refunds for customers. Your device will be replaced with a reconditioned model of like kind and quality. Support Displayed. If you choose to leave us, you can return your phone within 14 days from when it ships. If the approved claim involves a damaged or malfunctioning device, you will have 10 business days to return the damaged device.

what does comcast service protection plan cover

The plan is administered by The Signal, LP. You'll want to have the following information on hand when you file a claim:. Support Displayed.

what does comcast service protection plan cover

Call Assurant at 855 884-9771 for further details on this option. Accessories provided as part of your original device purchase are covered only in the event of simultaneous damage, loss, or theft of the device and accessory.

What is the Service Protection Plan?

Deductibles apply. In its advertisements and sales scripts, Comcast omitted the fact that repairs to customer equipment are not considered part of a 'service call. Refurbished devices are not eligible.

One of Ferguson's key pieces of evidence is a sales script that Comcast used until June 2016. Find them here.

what does comcast service protection plan cover

In another similar case, a sales rep insisted that "the Fee for outside wirings is valid since there is no Service Protection Plan in your account," even though Comcast's Customer Guarantee is supposed to cover fixes to the outside wires. The plan provides you with the confidence that should you have a problem with any Comcast service, we will be able to take care of this for you without additional service fees.

what does comcast service protection plan cover

You must login or create an account to comment. Further Reading Washington state sues Comcast, says it sold near-worthless service plans. So, protecting it can make a lot of sense.