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Their response, "Dear my customer, for your case, in normal, the first step you need to send back to your vendor to confirm that issue is manufacturing issue or using issue.
Look and feel: I had it plugged in for over four hours and the charger showed "green," but when I tried to use it it just didn't work.
KangerTech Company Information. Tammy of Neenah, WI. Kangertech already confirmed my receipt and purchase.
This is the worst company. The same thing happen.
After a few weeks of going back and forth with the company KANGER on proof and videos of the issue they passed it back on to the retailer to deal with the manufacture defect. Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. But within two weeks the tank started leaking. Then it stopped working. I took it back to where I made the purchase and they took a look at it and tried a few things.
Three weeks later, the tank started exhibiting the 9.
Also, on the block are the sellers of these goods as, there is enough information to reasonably infer the seller knew the KangerTech products were inferior and failed to warn customers. I gave them pictures, copy of receipts, Authenticity info. If the product available for sale on their KangerTech website was actually no longer available, a reputable company would have contacted me to discuss alternatives or a refund. I emailed the company. The Store has been extremely reliable and helped me in the past so I trusted them.
Instead of sending me a Cupti they sent me a drip box which is about half the cost of a Cupti.Kanger Topbox Mini Kit - Dual Coil RBA Build Tutorial
This is the worst company and customer service I have ever dealt with. I have asked that they re-ship it not refund my money, and all I get is "sorry, no refunds". I borrowed a tank from a friend and it works on the mod, my brothers tank works on the mod. Battery not working after being fully charged, button malfunction that doesn't allow the extra device to work. Most helpful.
I sent in a KangerTech Cupti which they could not repair. I have tried pretty much everything even replacing the seals. I recently purchased a kbox mini vape from a KangerTech vendor.
The company is in China and has chosen not to affiliate themselves with a service or regulatory organization, so is beholden to no one.